Terms & Conditions 

Business Details

    Amani Ceramics Pottery & Art (Trade License DED 902717) is a e-site operated by Amani Eltigani Badur Korbijn

    There is NO retail location, only a private studio address:

    Mailbox 941942
    Jumeirah Village Circle
    Dubai – United Arab Emirates
    Email: info@a-cpa.eu

A-CPA is located in Dubai, UAE. Its 100% owned & operated by me, Amani. I create beautiful,one-of-a-kind, functional wares and accents for the home/office. Each piece is crafted by me (Amani) to embrace the unique variations and personality of the materials. I hope to provide you with something that will be used and enjoyed for years to come. Whether shared around a dinner table with friends and family, or displaying your favorite fresh-cut flowers, my pieces are designed to enhance the home.

Product Information
All pottery on sale is handmade, and therefore dimensions may vary slightly from those given with product description. The items you receive maybe different from the one in the photograph. There may be minor imperfections in the glaze or clay body.

No creative or artistic work will commence until I have received written approval of my quotation and a confirmed deposit of 50% of the agreed costs. This ensures that I’m fully equipped to provide the highest levels of service and expertise, from project inception through to completion. Unless otherwise agreed in writing, the balance of payment will be due in full on project completion (e.g., prior on delivery or collection); failure to make final payment may result in delays in project delivery.

Work usually commence within 5 working-days from confirmed date deposit receipt. An average of four (4) weeks completion period is maintained on all projects unless otherwise agreed in writing. Any anticipated completion date provided by me is subject to the agreed options chosen by the client. I will do my very best to ensure that agreed timelines are adhered to, but please be aware that circumstances, amend requested, or additional requirements may potentially result in delays. Timelines provided are estimated and I can not be held liable if the project over-runs due to delays caused by client order changes or miscommunication, natural or any third-party issues or force majeure (act of God).

Domestic (UAE) Ready-to-Ship orders will be carefully packaged and shipped within 1-3 business days of purchase. Postal prices are by Emirates Post and you will receive an email letting you know your order has shipped. Shipping costs are based on weight, distance, and handling, and more items always cost more to ship.

Courier prices within UAE available upon request.

Made-to-Order items are produced and shipped within 4-8 weeks.

Shipping pottery can be expensive depending on the weight of an item, or dimensions of the box used to ship. I am running a small business and don’t qualify for a discount on shipping. I use recycled materials for shipping in order to cut down on shipping costs, and limit our carbon footprint. I don’t make any profit on shipping, the price listed is either the actual cost or even slightly discounted. If there does happen to be a significant overage, I will send a refund.

I can not guarantee delivery times or dates – orders typically arrive 5-7 business days after the date of shipping. Please contact me before you purchase an item if you need something by a specific date, as you may need upgraded shipping services.

Refund & Cancellation Policy
I am a made-to-order ceramics company and begin work to make and fulfill your items shortly after your order is placed. As a result, once an order is placed and items go to production, any modification or cancellation of the order may result in forfeiture of amounts already paid. Additionally, once an item has been shipped, we cannot make changes to the order.

At A-CPA I’m committed to providing beautiful, handmade, unique works of art to be enjoyed and used for a lifetime! I am passionate about each item I hand make, and want you to be equally as passionate about your new purchase. Upon arrival, if I have failed to provide you with what you hoped to receive, I will honor a 7-day exchange policy or store credit. This does not include custom-orders or made to order pieces. Please keep in mind that most items are made to order. Due to the handmade, made to order nature of these items, we do not offer returns or refunds on made to order items unless received broken or damaged.

For standard, in-stock orders/items: The item(s) must be returned unused and in the same condition in which they arrived. I will exchange any item that does not arrive intact and in perfect condition. Please notify me within 5 days of receipt, for damaged or broken items.

• You may return your unused item in its original condition and packaging within one week of receipt.
• Please request a return by emailing info@a-cpa.eu
• Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs.
• Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide A-CPA with the shipment tracking number.

For custom orders: Unless the order arrives damaged or broken, I do not offer a refund on custom orders. It is important to remember that each piece is handcrafted, and no two items are identical. While minimal, there are slight, and unavoidable variations due to the clay, glazes and firing techniques used. My work is not mass produced, created in a factory or on an assembly line. The variations of each piece are what make it uniquely yours! My pottery is one of a kind, and the variations are meant to be embraced and appreciated for their character. I hope you enjoy your new pottery as much as I enjoyed crafting it for you!

Rights Transferred
Client agrees that copyright is an intellectual property right and sale of the physical artwork does not transfer the copyrights in the artwork.

These terms and conditions of business supersede any previous versions and apply to all present and future projects unless otherwise agreed in writing. I (A-CPA) reserve the right to change or modify these terms at any stage with immediate effect. By agreeing to these terms, your statutory rights are not affected. 

These terms are governed by European Union law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by European Union law. You and me both agree that the courts of European Union will have non-exclusive jurisdiction.