Shipping & Returns

Note

All our products are handmade, therefore Ceramic Art made by Amani Eltigani Badur might consist of smalls flaws.
Amani personally inspects all works visually as she works to maintain a high Standard of Quality. But flaws are still
common, and every pot probably has a few. Like scars in our skin, they are natural, unavoidable parts of the Art.

Availability of goods and prices

We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur.
If we discover an error in the price of goods already ordered we will inform you as soon as possible and ask that
you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful
in contacting you, we will consider the order cancelled.

Payment

All web-shop prices are standard in U.S. Dollars ($) and Ex. studio-Dubai.

Payment Methods

1. Cash on Delivery (UAE Only)

   Cash on Delivery deliveries within United Arab Emirates are in UAE Dirhams – any other currency, methods
   of payment, such as personal cheques or cards, will not be accepted. There is an additional shipping/
   handling fee for Cash on Delivery of AED 60,00 per order.

2. Paying through PayPal:

   You can complete your payment via PayPal by following these steps:

   First click on “Pay using PayPal”.

   You’ll be taken to a page with your PayPal account information.

   Enter your PayPal username in addition to your password.

Shipping

Although we can arrange shipping, we prefer art-items to be collected from our studio by the buyer.

Multiple items can be combined and shipped together to reduce overall shipping cost. In-stock item orders are
shipped within 3 – 5 working days from the order placement date.

International Shipping

Due to the differing costs of international deliveries we do not take online orders for shipping outside UAE.
Please contact us for international shipping charges estimates prior to ordering. Once shipped if the charges are
more than estimated the remaining balance is reimbursed. If delivery address is outside the UAE, the shipment
may be subject to import duties and taxes, which are borne by buyer. You should be aware that cross-border
shipments are subject to opening and inspection by customs authorities.

Breakages & Returning Items

Much care is taken with packaging and shipping. Items are wrapped in bubble wrap, packing paper in sturdy
packaging. Our pottery has arrived safely from the UAE to Europe, Africa and Canada. In the unlikely event
something does get broken we give a refund of the full price you paid for the item as a credit note. You just
need to send us photos of the broken pottery and the packaging as it arrived to you.

Replacement orders that include only in-stock items are packed and dispatched within 3 – 5 working days.
Orders that contain any custom-made pottery are dispatched in around 4 to 6 weeks.

As pottery is a long process we try and make sure everything is at the best quality possible. Sometimes things
go wrong, if your order is going to take longer than a month, we will contact you with an estimated delivery date.

We are not able to offer refunds on packages that are lost, stolen or “returned to sender.”

If you have any questions, feel free to contact us at info@a-cpa.eu